Refund Policy

Last updated: August 20, 2026

We want you to get exactly what you ordered, in good condition. If something arrives damaged, defective, or wrong, tell us and we will put it right. Because we ship research chemicals, there are limits on what we can take back once a vial has left our fulfilment partner.

1. What we will always fix

Contact us and we will replace or refund the item if:

  • It arrived damaged or broken.
  • It is not the product you ordered.
  • The quantity is wrong.
  • It fails to match the identity or purity on its Certificate of Analysis.

Send us your order number and a photograph of the item and the packaging. Photographs settle almost every case straight away.

2. The return window

Tell us within 14 days of delivery. After that we may not be able to help, because we cannot verify how the material was stored once it has been out of our hands for a while.

The 14 days run from the date the carrier records delivery, and it is the same 14 days whether the item arrived damaged, was the wrong product, or was the wrong quantity.

3. Opened and unopened items

We do not accept change of mind returns. Returns are limited to the four cases in section 1: damaged, wrong product, wrong quantity, or a product that does not match its Certificate of Analysis.

We never take back an opened or reconstituted vial. That applies to everything we ship, accessories such as bacteriostatic water included.

A product that has been opened, reconstituted, or stored outside the conditions on its product page cannot be resold, so it cannot be restocked.

4. Who pays return shipping, and restocking

When the fault is ours we pay both ways. If we need the item back we send you a prepaid label, and there is nothing for you to pay.

When the return comes from a customer error, such as a wrong address or a change of mind, the shipping is yours to cover.

There is no restocking fee. We do not run general returns, so there is nothing to restock.

5. How to start a return

  1. Email huskerpeptidesinfo@gmail.com with your order number and what went wrong.
  2. Attach photographs if the item arrived damaged or is the wrong product.
  3. Wait for our reply before sending anything back. A return sent without agreement may not be refundable.
  4. If we ask you to return the item, keep the original packaging and use the instructions we send you.

6. How refunds are paid

Approved refunds go back to the card or payment method used on the order. We cannot refund to a different card or send cash. Once we approve a refund we submit it within 5 to 7 business days. Your bank may take a few more days to show it.

Where a refund covers the whole order we refund the shipping and the card convenience fee as well. On a partial refund we refund the item, and the shipping stays.

7. Packages lost or damaged in transit

Title passes to you when FedEx takes the package, but we will not leave you with a lost parcel. If tracking stalls or the package arrives damaged, tell us and we will open a claim with the carrier and work it through with you.

8. Cancelling an order

If your order has not shipped yet we can usually cancel it and refund you in full. Email us as soon as you can, because orders move to our fulfilment partner quickly. Once a label is created we cannot pull the package back.

There is no fixed cancellation window. The cut off is the label: if a label has not been created we can cancel, and once it has we cannot. Orders reach our fulfilment partner quickly and are packed within 24 hours, so email us the same day if you want to cancel.

9. Talk to us before your bank

If something is wrong with your order, email us first. We will almost always sort it out faster than a card dispute, and it keeps your account in good standing.

10. Contact

Returns and refunds: huskerpeptidesinfo@gmail.com, or use the contact page.